How and When To Complain Effectively
Nobody truly loves complaining., but it does not have to be uncomfortable. In addition, by deciding to voice your opinion, you are likely to improve the experience for others. The same of course happens in reverse, if others are encouraged to complain, you might not have to suffer or feel disappointed when you are parting with your hard-earned cash.
You may or not follow us on Twitter. For those who do, you probably know that we are strong advocates for a good service (#goodservice). You also hear from us if service is bad (#badservice). Since we work hard for our money, we would like to think that others are too and we all deserve value for our money. So here it is
Ireland Check’s Guide How to Complain Effectively
- If the issue can be addressed there & then, do it in a nice way.
There is no need to throw tantrums or get extremely angry about a product or a service. There is just no value in arguing. Instead, start with something positive about the product or service (an example could be “We live locally and always wanted to try this place” or “I heard good reviews about your XX”) and then point out the faults/issues and wait for the provider/seller to respond. They might take your remark/opinion on board and offer a remedy, like a rebate or free add-on in an attempt to reverse your experience.
2. If you cannot address something right away, submit a complaint online or by phone
Many do not realise that if, for example, your flight is delayed, not only a service provider is obliged to arrange an alternative one, cover your expenses such as meals and other and in a lot of cases provide a compensation. All those would be stated in terms and conditions. If there is no compensation gained, but you still feel you want an issue to be addressed, you can send an email or submit a complaint on the website of the provider. There should be an option to do it anonymously too if you do feel like not disclosing your details. You can always call the organisation or reach out to them on Twitter.
3. Do not complain about something that is not fault of the service provider
This could be something unforeseen, like a weather disaster that affected your experience. There is very little they could do and chances are all they could do, they would be doing anyway.
We hope this article made you feel better about complaining effectively and opened up the whole new side to it. The best thing for us has been throughout the process of mastering complaints is standing up for ourselves and our resources (meaning financials). It is also rewarding to share the knowledge with a wider community.